Operational Management Processes for Educational Quality

Abstract

Operational management processes represent a relevant value in both public and private organizations, being the institutional engine. The investigation was also aimed at knowing the characteristics highlighted in the indicated processes. We used documentary investigation corresponding to the qualitative approach of investigation, using auxiliary tables, as working documents, in order to be able to carry out the analysis and corresponding interpretation, from the abstract abstracts at the level of the scientific articles reviewed from the bases of Google Scholar, Scopus, Ebseco, ProQuest and some magazines selected in a special way, considering several countries, mainly Latin American. It was decided to determine the variables considered in the studies in agreement with the present work, the main results according to article and data base. Alignment with operational management processes contributes to the development of educational quality and organizational quality in general. The knowledge of the characteristics of the operational management processes is relevant in the various organizations.